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Annual Computer Maintenance Service &
Support Contracts

Business Support Agreements

Designed with the smaller business in mind, we offer custom made annual support agreements that have a number of benefits over our existing services.

From just maintaining your computer hardware to providing a complete support solution, we will put together a package that will suite your needs and budget.

On-site support
All required labour is covered up to an agreed service level (see table below) for tasks such as consultancy, configuration of hardware and software, problem solving and networking.

Example packages

Standard

Premium

Cover for any problems that occur with existing systems and networks.
Telephone and remote support.
Out of office hours support.
Priority service.
Large cost savings compared to individual calls.
Fixed annual rate to allow easy budgeting.
Workshop time included.
Discounts on new products.

As per standard but with extra options including :
Preventative maintenance - periodic checks on your system before problems occur.
Virus & spyware checks.
On-site consultation.
Tuition for windows and computer use.
Installation and configuration of new hardware.
Network administration and configuration.


Workshop support
Similar to the on-site support except you bring your equipment in to us for service.

Hardware maintenance contracts – In and around Bangalore – India coverage.
We offer a variety of yearly computer hardware service contract packages designed to meet your requirements no matter how large or small your organisation. All major types of server, computer and printer are covered. Service levels include 4 hour and 8 working hours responses. Simply send us your list of equipment and we will be glad to provide a free quotation.

  • All makes of computer and Printer covered.
  • From workstations to high end servers.
  • Keep downtimes to a minimum.
  • Guaranteed response and fix times.